Privacy Policy

SECTION 1 - INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you place an order, register an account, subscribe to home delivery, contact us with a query, or otherwise interact with aavawater.com. The types of information we may collect include:

• Name, email address, and phone number
• Delivery and billing address
• Payment instrument details such as credit card or debit card information
• Order history and purchase preferences
• Communication preferences
• Device information such as IP address and browser type collected automatically when you visit our website

We do not collect sensitive personal information beyond what is necessary to process your order and deliver our products to you.

SECTION 2 - HOW WE USE YOUR INFORMATION

Personal information collected through aavawater.com is used solely for the following purposes:

• To process and fulfil your orders and subscriptions
• To communicate with you regarding your orders, deliveries, and grievances
• To send you information about products, offers, and updates where you have consented to receive such communications
• To improve our website and customer experience
• To comply with applicable legal obligations
• To prevent fraud and ensure the security of our platform

We will not use your personal information for any purpose beyond what is described above without your explicit consent.

SECTION 3 - INFORMATION SHARING

Green Wagon Food Products Pvt Ltd does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With third-party service providers who assist us in operating aavawater.com, processing payments, and fulfilling deliveries, strictly for those purposes and subject to confidentiality obligations
• With Sheelpe Enterprises to the extent necessary to fulfil your order
• With logistics and delivery partners to enable delivery of your order to your address
• With law enforcement or regulatory authorities where required by applicable Indian law
• In connection with any merger, acquisition, or sale of business assets, in which case customers will be notified

We require all third-party service providers to protect your personal information and not use it for any other purpose.

SECTION 4 - PAYMENT INFORMATION

All payment transactions on aavawater.com are processed through secure third-party payment gateways. Green Wagon Food Products Pvt Ltd does not store your credit card, debit card, or other payment instrument details on our servers. Payment information is encrypted during transmission in accordance with applicable security standards.

SECTION 5 - COOKIES AND TRACKING

aavawater.com uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You may disable cookies through your browser settings, however some features of the website may not function correctly if cookies are disabled. We may also use third-party analytics tools to understand how users interact with our website. These tools collect information anonymously and do not identify individual users.

SECTION 6 - DATA RETENTION

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to process your orders and subscriptions, and to comply with applicable legal obligations. When your personal information is no longer required, it will be securely deleted or anonymised.

SECTION 7 - YOUR RIGHTS

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request erasure of your personal information where it is no longer necessary for the purposes for which it was collected
• Withdraw consent for processing your personal information at any time
• Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity

To exercise any of these rights, please contact us at customercare@aavawater.com or info@aavawater.com or +91 9879885555. We will respond to your request within a reasonable time and in accordance with applicable law.

SECTION 8 - CHILDREN'S PRIVACY

aavawater.com is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately at customercare@aavawater.com or info@aavawater.com and we will take steps to delete such information.

SECTION 9 - THIRD-PARTY PLATFORMS

If you place orders for Aava Natural Mineral Water through third-party platforms including Blinkit, Zepto, Swiggy Instamart, Amazon, or Flipkart, your personal information is governed by those platforms' own privacy policies. Green Wagon Food Products Pvt Ltd is not responsible for the privacy practices of third-party platforms. We encourage you to read their privacy policies before transacting on those platforms.

SECTION 10 - INFORMATION SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Access to personal information is restricted to employees and service providers who need it to perform their functions, and all such parties are bound by confidentiality obligations. While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. Any transmission of personal information is at your own risk.

SECTION 11 - GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act 2023 and the Consumer Protection (E-Commerce) Rules 2020, any privacy-related grievances may be directed to our designated Grievance Officer at the following contact details:

• Designation: Grievance Officer
• Company: Green Wagon Food Products Pvt Ltd
• Email: customercare@aavawater.com or info@aavawater.com
• Phone: +91 9879885555
• Address: 2, China Garden Building, Mithakhali Circle, Ellisbridge, Ahmedabad, Gujarat 380006

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of aavawater.com following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

SECTION 13 - GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India including the Digital Personal Data Protection Act 2023 and the Information Technology (Amendment) Act 2008. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

SECTION 14 - CONTACT INFORMATION

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at customercare@aavawater.com or info@aavawater.com or +91 9879885555. Green Wagon Food Products Pvt Ltd, 2, China Garden Building, Mithakhali Circle, Ellisbridge, Ahmedabad, Gujarat 380006.